Business Energy Advisor
Perth
We're leading Western Australians to their intelligent energy future.
And we want you to be part of it.
You might know us as Western Australia's largest electricity generator and energy retailer, supporting 1.2 million customers across the state.
But what you might not know, is that we’re investing in renewable energy projects, including wind farms and big batteries, to help build a more sustainable and reliable future.
Our Big Battery is now live in Kwinana, we’re expanding the Warradarge Wind Farm, the WA EV Network has launched, and we have many other projects in the works.
We're a purpose-driven organisation, owned by the people of WA. Our commitment is to ensure all Western Australians have access to secure, reliable, and sustainable energy.
We believe that the benefits of renewable energy aren’t just for some, they're for everyone.
This is where you come in.
Role Description:
The Business Energy Advisor is an exciting 12-month Max-Term opportunity in our Business Customers and Growth team based at our Perth Central Park office. This role sits within Synergy’s Business Customer & Growth function, supporting the evolving energy needs of business customers while contributing to an exceptional and seamless service experience. Operating in a fast‑paced, customer‑focused environment, the position plays an important part in helping organisations navigate their energy needs and engage confidently with Synergy.
Working closely with a range of teams across the business, the Business Energy Advisor forms part of a collaborative and supportive environment that places strong emphasis on customer experience, continuous improvement, and operational excellence. This role is well suited to someone who thrives in a team‑based setting and enjoys contributing to positive outcomes for business customers across Western Australia.
Job responsibilities:
- Provide friendly, clear and efficient support to business customers across inbound calls and enquiries, using active listening and effective problem‑solving to deliver a great experience.
- Assist customers with a range of requests – including billing, metering, new connections and account movements – while maintaining professionalism and building trust.
- Contribute to a consistently smooth customer experience by focusing on quality conversations and helping to reduce customer effort across every interaction.
- Follow Synergy’s processes, policies and regulatory obligations to ensure accuracy, compliance and a high standard of service.
- Apply credits, arrangements and other account updates in line with your delegated authority and established guidelines.
What you will bring:
- Completion of Year 12 (or equivalent), along with experience in customer service – ideally within a call‑centre or phone‑based environment.
- Confidence using customer relationship management (CRM) systems and service technologies to support efficient customer interactions.
- Familiarity with Salesforce CRM or the Genesys telephony platform (highly regarded, but not essential).
- Experience in the energy or utilities sector is advantageous, though not required.
- A strong customer‑service mindset with the ability to engage professionally, communicate clearly and deliver positive outcomes.
So, what's it like working for Synergy?
As one of Australia's most trusted utility brands, we value our customers, the community we operate in, and our people. When you work with us, you'll be joining an inclusive and proactive organisation, one that enables innovative thinking, accountable leadership, and collaboration. It's how we're creating an exceptional workplace, and we want you to be part of it.
At Synergy we have a wide range of benefits designed to help you balance your work and home life, support your health and wellbeing along with having access to professional development opportunities.
Here's a just a few of the benefits you'll have access to as a Synergy employee:
- Flexible work arrangements
- Generous paid parental leave
- Other leave options including reproductive and purchased annual leave
- Volunteer leave so you can give back to your community
- Learning and development opportunities.
More details can be found here
At Synergy we believe in creating an inclusive and diverse workplace where everyone can thrive and feel a true sense of belonging. We're proud to be recognised as an inclusive employer by the Diversity Council of Australia. We celebrate our diversity and warmly welcome applications from individuals of all backgrounds, especially those from underrepresented groups.
“Synergy is committed to improving employment opportunities and outcomes for Aboriginal and Torres Strait Islander people. As a measure to achieving equality, Section 51 of the Equal Opportunity Act 1984 (WA) and section 8(1) of the Racial Discrimination Act 1975 (Cth) will apply to this vacancy. We welcome applications from anyone who has the demonstrated skills and experience to successfully perform this role. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.”
Have we sparked your interest? We hope so. It’s an exciting time for energy in Western Australia – and you’re connected to it.
Click 'Apply' below to get started with your application.
Applications close 6 March 2026, however Synergy reserves the right to close applications when a suitable pool of candidates is identified.
Need some help?
Get in touch with our Talent Acquisition team at recruitment@synergy.net.au.