Customer Applications & Processing Officer
Perth
We're leading Western Australians to their intelligent energy future.
And we want you to be part of it.
You might know us as Western Australia's largest electricity generator and energy retailer, supporting 1.2 million customers across the state.
But what you might not know, is that we’re investing in renewable energy projects, including wind farms and big batteries, to help build a more sustainable and reliable future.
Our Big Battery is now live in Kwinana, we’re expanding the Warradarge Wind Farm, the WA EV Network has launched, and we have many other projects in the works.
We're a purpose-driven organisation, owned by the people of WA. Our commitment is to ensure all Western Australians have access to secure, reliable, and sustainable energy.
We believe that the benefits of renewable energy aren’t just for some, they're for everyone.
This is where you come in.
Role Description:
The Customer Applications & Processing Officer is an exciting opportunity within our Customer Billing and Metering team, based at our Perth Central Park location. This role plays a key part in delivering technical and operational expertise across critical customer application processes and systems.
The Customer Applications & Processing Officer is instrumental in enhancing the customer experience by embedding process excellence and delivering actionable insights that support continuous improvement across the Customer business unit. The role is responsible for managing customer application processes, identifying trends, and providing insights that help optimise both customer and agent experiences.
Working closely with internal teams and key operational partners, the Customer Applications & Processing Officer supports the implementation of change initiatives and contributes to the integration of solutions across the business. Success in this role requires a collaborative approach and the ability to build strong relationships with both internal and external stakeholders. The role works cross-functionally to understand customer needs and contribute to the delivery of tailored, effective service solutions.
Job responsibilities:
- Lead and support customer application operations, acting as a point of contact and escalation for both internal stakeholders and our partners. This includes managing processes related to self-service forms, concessions, tariffs, new connections, supply abolishment, webchat, products, products and product changes, and third-party applications.
- Resolving complex metering and network service issues by working closely with internal teams and external partners such as Western Power.
- Providing actionable insights to drive process improvements and embed industry best practices across people, processes, and systems.
- Contributing to risk management efforts by identifying potential issues, reducing errors and non-compliance, and developing comprehensive operating procedures.
- Building and maintaining strong relationships with internal and external stakeholders, ensuring clear communication, proactive risk escalation, and alignment on business and customer priorities.
What you will bring:
- 1+ year of experience managing online applications and enquiries, with a strong understanding of digital service channels.
- 3+ years in a frontline customer service role, demonstrating a commitment to delivering high-quality customer experiences.
- Strong analytical and problem-solving skills, with the ability to identify trends and provide insights that drive process improvement.
- Excellent communication and stakeholder engagement skills, with a proven ability to collaborate across teams and external partners.
- A proactive, solutions-focused mindset with a passion for continuous improvement, risk reduction, and service excellence.
So, what's it like working for Synergy?
As one of Australia's most trusted utility brands, we value our customers, the community we operate in, and our people. When you work with us, you'll be joining an inclusive and proactive organisation, one that enables innovative thinking, accountable leadership, and collaboration. It's how we're creating an exceptional workplace, and we want you to be part of it.
At Synergy we have a wide range of benefits designed to help you balance your work and home life, support your health and wellbeing along with having access to professional development opportunities.
Here's a just a few of the benefits you'll have access to as a Synergy employee:
- Flexible work arrangements
- Paid parental leave for primary and secondary caregivers
- Other leave options including reproductive and purchased annual leave
- Volunteer leave so you can give back to your community
- Learning and development opportunities.
More details can be found here
At Synergy we believe in creating an inclusive and diverse workplace where everyone can thrive and feel a true sense of belonging. We're proud to be recognised as an inclusive employer by the Diversity Council of Australia. We celebrate our diversity and warmly welcome applications from individuals of all backgrounds, especially those from underrepresented groups.
“Synergy is committed to improving employment opportunities and outcomes for Aboriginal and Torres Strait Islander people. As a measure to achieving equality, Section 51 of the Equal Opportunity Act 1984 (WA) and section 8(1) of the Racial Discrimination Act 1975 (Cth) will apply to this vacancy. We welcome applications from anyone who has the demonstrated skills and experience to successfully perform this role. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.”
Have we sparked your interest? We hope so. It’s an exciting time for energy in Western Australia – and you’re connected to it.
Click 'Apply' below to get started with your application.
Applications close 27 June 2025, however Synergy reserves the right to close applications when a suitable pool of candidates is identified.
Need some help?
Get in touch with our Talent Acquisition team at recruitment@synergy.net.au.