Customer Billing Officer
Perth
We're leading Western Australians to their intelligent energy future.
And we want you to be part of it.
You might know us as Western Australia's largest electricity generator and energy retailer, supporting 1.2 million customers across the state.
But what you might not know, is that we’re investing in renewable energy projects, including wind farms and big batteries, to help build a more sustainable and reliable future.
Our Big Battery is now live in Kwinana, we’re expanding the Warradarge Wind Farm, the WA EV Network has launched, and we have many other projects in the works.
We're a purpose-driven organisation, owned by the people of WA. Our commitment is to ensure all Western Australians have access to secure, reliable, and sustainable energy.
We believe that the benefits of renewable energy aren’t just for some, they're for everyone.
This is where you come in.
Role Description:
The Customer Billing Officer is an exciting 12-month contract opportunity in our Residential & Customer Operations unit based at our Perth office.
The primary focus of this role is to provide billing expertise to the billing team and partners, supporting the delivery of billing services across all customer segments.
The Customer Billing Officer delivers technical and operational expertise to drive improvements in billing systems and processes, enhancing efficiency and supporting customers with billing challenges. The role contributes to change initiatives and evaluates opportunities to strengthen and sustain billing operations.
Success in this role relies on a collaborative approach, building strong cross-functional relationships to meet customer needs and deliver tailored billing solutions.
Job responsibilities:
- Process complex, escalated, and key account billing exceptions and tasks ensuring integrity of billing data is maintained to the highest level for contestable and franchise customers.
- Compliance to all relevant codes, policies and procedures.
- Responsible for delivering the optimum billing experience for customer’s, ensuring that all metering and billing activities are performed for the customer throughout the life of their contract.
- Work closely with the lead, specialist and cross functional teams to plan and iterate continuous improvement ideas and solutions.
- Develop and maintain professional relationships with key internal and external stakeholders including team members to ensure data and service performance issues are identified and appropriately managed.
What you will bring:
- Completion of Year 12 certification
- 3+ years’ experience in high volume customer support / service operations
- Experience with internal and external stakeholder relationships
- Experience identifying process improvements and pre-emptive measures to mitigate risk
So, what's it like working for Synergy?
As one of Australia's most trusted utility brands, we value our customers, the community we operate in, and our people. When you work with us, you'll be joining an inclusive and proactive organisation, one that enables innovative thinking, accountable leadership, and collaboration. It's how we're creating an exceptional workplace, and we want you to be part of it.
At Synergy we have a wide range of benefits designed to help you balance your work and home life, support your health and wellbeing along with having access to professional development opportunities.
Here's a just a few of the benefits you'll have access to as a Synergy employee:
- Flexible work arrangements
- Generous paid parental leave
- Other leave options including reproductive and purchased annual leave
- Volunteer leave so you can give back to your community
- Learning and development opportunities
More details can be found here
At Synergy we believe in creating an inclusive and diverse workplace where everyone can thrive and feel a true sense of belonging. We're proud to be recognised as an inclusive employer by the Diversity Council of Australia. We celebrate our diversity and warmly welcome applications from individuals of all backgrounds, especially those from underrepresented groups.
Section 51
“Synergy is committed to improving employment opportunities and outcomes for Aboriginal and Torres Strait Islander people. As a measure to achieving equality, Section 51 of the Equal Opportunity Act 1984 (WA) and section 8(1) of the Racial Discrimination Act 1975 (Cth) will apply to this vacancy. We welcome applications from anyone who has the demonstrated skills and experience to successfully perform this role. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.”
Have we sparked your interest? We hope so. It’s an exciting time for energy in Western Australia – and you’re connected to it.
Click 'Apply' below to get started with your application.
Applications close 17th June 2026, however Synergy reserves the right to close applications when a suitable pool of candidates is identified. #S-DNI
Need some help?
Get in touch with our Talent Acquisition team at recruitment@synergy.net.au