Installation Support Officer

Perth

We're leading Western Australians to their intelligent energy future.

And we want you to be part of it.

You might know us as Western Australia's largest electricity generator and energy retailer, supporting 1.2 million customers across the state.

But what you might not know, is that we’re investing in renewable energy projects, including wind farms and big batteries, to help build a more sustainable and reliable future.

Our Big Battery is now live in Kwinana, we’re expanding the Warradarge Wind Farm, the WA EV Network has launched, and we have many other projects in the works.

We're a purpose-driven organisation, owned by the people of WA. Our commitment is to ensure all Western Australians have access to secure, reliable, and sustainable energy.

We believe that the benefits of renewable energy aren’t just for some, they're for everyone.

This is where you come in.

Role Description:

The Installation Support Officer is a 12 month fixed term opportunity in our Future Energy Business Unit based at our Central Park, Perth City offices.

This is a key role to embedding quality industry interactions through our internal teams and business partner and continuously striving to refine and improve the process.

The Installation Support Officer will focus on managing and triaging the DER Installation help-desk function for our Western Australia solar industry stakeholders to enable a smooth process implementation and successful commissioning of dynamic solar connections. Providing technical and operational expertise, knowledge transfer and problem resolution guidance in conjunction with process improvement and product contribution.

Job responsibilities:

Communicate to key internal and external stakeholders with a high level of efficiency and timeliness.
Manage and provide intermediate level support for DER products and building and supporting solid relationships with suppliers.
Leading technology process and applications for projects where needed and tracking system maintenance and ensuring systems are VPP capable.
Evaluating current project technology and recommending changes where needed.
Working with the platforms team to aid the onboarding of DER assets into Synergy platforms and VPP capability.

What you will bring:

1-3 years+ experience in frontline service roles communicating with a diverse customer group within a project delivery setting.
Diagnostic and problem-solving skills
Experience with quality and compliance practices.
Experience using document management, CRM software and advanced computer (MS Office).
Excellent written communication skills and the ability to develop rapport both internally and externally.

So, what's it like working for Synergy?

As one of Australia's most trusted utility brands, we value our customers, the community we operate in, and our people. When you work with us, you'll be joining an inclusive and proactive organisation, one that enables innovative thinking, accountable leadership, and collaboration. It's how we're creating an exceptional workplace, and we want you to be part of it.

At Synergy we have a wide range of benefits designed to help you balance your work and home life, support your health and wellbeing along with having access to professional development opportunities.

Here's a just a few of the benefits you'll have access to as a Synergy employee:

Flexible work arrangements
Generous paid parental leave
Other leave options including reproductive and purchased annual leave
Volunteer leave so you can give back to your community
Learning and development opportunities

More details can be found here

At Synergy we believe in creating an inclusive and diverse workplace where everyone can thrive and feel a true sense of belonging. We're proud to be recognised as an inclusive employer by the Diversity Council of Australia. We celebrate our diversity and warmly welcome applications from individuals of all backgrounds, especially those from underrepresented groups.

Have we sparked your interest? We hope so. It’s an exciting time for energy in Western Australia – and you’re connected to it.

Click 'Apply' below to get started with your application.

Applications close Friday the 29th of May 2026, however Synergy reserves the right to close applications when a suitable pool of candidates is identified.

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Need some help?

Get in touch with our Talent Acquisition team at recruitment@synergy.net.au