Manager Customer Business Readiness

The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.

We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.

Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south

Click here to discover more about how Western Australia’s energy landscape is evolving to become more sustainable.

We have an exciting 12-month max term opportunity in the Customer Projects and Enablement team for the role of Manager Customer Business Readiness to support the successful integration of CX360 across Synergy.

The Manager Customer Business Readiness is responsible for the delivery of all business readiness activities for the CX360 project. They will report into the Head of Customer Projects and Enablement, working closely with the Manager Customer Program Delivery.

CX360 is a strategic project that combines legacy platform capabilities and customer information into a single solution.

Key accountabilities of the role include:

• Lead a team of business readiness specialists including roles such as UAT analysts, business analysts and compliance coordinators focussed on delivering against key milestones in Synergy’s $50M CX360 project.
• Accountable for the overall delivery of the business readiness plan to the expectations of our customers and stakeholders.
• Execution of the Business Readiness Framework.
• Stakeholder coordination, engagement and adoption of the Business Readiness Framework.
• Supporting and enabling the delivery of governance and compliance within CX360.

What you’ll bring:

• Tertiary qualifications in, Commerce/ Business or similar and or equivalent business experience.
• Change management or Project Management qualifications or similar.
• Demonstrated experience in leading business readiness for transformational technology and operations projects.
• Experience and highly knowledgeable in agile methodologies such as Kanban, Scrum and/or Lean Start up methodologies.
• Experience in leading cross functional operational & projects teams to deliver sustainable business outcomes.

What we offer:

Working for an employer of choice also means you will enjoy:

• Flexible work arrangements
• Professional Development Opportunities
• Purchased Annual Leave
• Best practice parental leave

Click here for a full list of our benefits

Every Voice Matters

Our employees have a choice to work for Synergy and it’s a choice we respect and value. In addition to our focus on creating a greener future, Synergy is committed to its ‘people first’ culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.

We understand that it is important for our workforce to reflect the diversity of the community in which we operate. We are proud to be recognised as an inclusive employer since 2021 by the Diversity Council of Australia. Whatever your background or however you identify, please apply if this is a role that would make you excited to come into work every day.

Please email recruitment@synergy.net.au if you require assistance with submitting your application

Synergy reserves the right to close applications when a suitable pool of candidates is identified