Manager Customer Payment Delivery
Perth
We're leading Western Australians to their intelligent energy future.
And we want you to be part of it.
You might know us as Western Australia's largest electricity generator and energy retailer, supporting 1.2 million customers across the state.
But what you might not know, is that we’re investing in renewable energy projects, including wind farms and big batteries, to help build a more sustainable and reliable future.
Our Big Battery is now live in Kwinana, we’re expanding the Warradarge Wind Farm, the WA EV Network has launched, and we have many other projects in the works.
We're a purpose-driven organisation, owned by the people of WA. Our commitment is to ensure all Western Australians have access to secure, reliable, and sustainable energy.
We believe that the benefits of renewable energy aren’t just for some, they're for everyone.
This is where you come in.
Role Description:
The Manager Customer Payment Delivery is a newly created 12-month contract opportunity in our Customer Safeguard Program team based at our Perth Central Park office. The role has been established to support a critical phase of transformation focused on strengthening customer payment processes, controls and governance across the organisation. It sits within a high‑profile program responding to multiple reviews, with a strong focus on customer protection, regulatory assurance and sustainable future‑state design.
This role operates in a complex, enterprise environment, working at the intersection of customer experience, governance and large‑scale change. It plays a key part in shaping how customer payment journeys are designed, governed and embedded across the business, while supporting broader organisational uplift in capability, consistency and risk management. The position has visibility across senior leadership forums and contributes to enterprise‑wide outcomes within a regulated utility context.
The Manager Customer Payment Delivery leads a dedicated team and works in close partnership with stakeholders across Customer, Legal, Technology, Data, Communications and Governance. The role is suited to a collaborative, values‑led environment that emphasises innovation, accountability, trust and continuous improvement, and offers the opportunity to make a meaningful impact through a significant period of organisational change.
Job responsibilities:
- Lead the redesign and delivery of future customer payment processes, embedding recommendations from reviews through strong controls and governance.
- Own and manage the Customer Payments Management workstream, including planning, resourcing, milestone tracking, dependency management, and timely risk and issue escalation.
- Provide people leadership to a team, fostering an inclusive, high‑performing environment that supports capability uplift, continuous improvement and change adoption.
- Drive stakeholder alignment across Customer, Legal, Technology, Data, Communications, Governance, PMO and external partners to ensure coordinated delivery and readiness.
- Ensure effective governance and program assurance through accurate reporting, RAID management, and engagement with program and executive forums.
What you will bring:
- 10+ years’ experience in operational, people or program delivery leadership roles within complex, fast‑paced environments.
- Demonstrated experience delivering a defined workstream as part of a larger, multi‑stream program, with strong ownership of outcomes.
- Experience in payment management, with a strong track record of delivering positive customer outcomes and a solid understanding of payment legislation and technical frameworks that underpin payment operations.
- Proven ability to identify, manage and escalate delivery risks, issues, dependencies and critical paths to maintain momentum and confidence.
- Strong organisational, planning and communication skills, with the ability to engage and influence stakeholders at all levels.
- Experience working across both Agile and Waterfall delivery models, with project management experience and/or a relevant degree considered advantageous.
So, what's it like working for Synergy?
As one of Australia's most trusted utility brands, we value our customers, the community we operate in, and our people. When you work with us, you'll be joining an inclusive and proactive organisation, one that enables innovative thinking, accountable leadership, and collaboration. It's how we're creating an exceptional workplace, and we want you to be part of it.
At Synergy we have a wide range of benefits designed to help you balance your work and home life, support your health and wellbeing along with having access to professional development opportunities.
Here's a just a few of the benefits you'll have access to as a Synergy employee:
- Flexible work arrangements
- Generous paid parental leave
- Other leave options including reproductive and purchased annual leave
- Volunteer leave so you can give back to your community
- Learning and development opportunities.
More details can be found here
At Synergy we believe in creating an inclusive and diverse workplace where everyone can thrive and feel a true sense of belonging. We're proud to be recognised as an inclusive employer by the Diversity Council of Australia. We celebrate our diversity and warmly welcome applications from individuals of all backgrounds, especially those from underrepresented groups.
“Synergy is committed to improving employment opportunities and outcomes for Aboriginal and Torres Strait Islander people. As a measure to achieving equality, Section 51 of the Equal Opportunity Act 1984 (WA) and section 8(1) of the Racial Discrimination Act 1975 (Cth) will apply to this vacancy. We welcome applications from anyone who has the demonstrated skills and experience to successfully perform this role. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.”
Have we sparked your interest? We hope so. It’s an exciting time for energy in Western Australia – and you’re connected to it.
Click 'Apply' below to get started with your application.
Applications close 31 March 2026, however Synergy reserves the right to close applications when a suitable pool of candidates is identified.
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Need some help?
Get in touch with our Talent Acquisition team at recruitment@synergy.net.au.