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Manager Customer Technologies Portfolio

Perth

 

We're leading Western Australians to their intelligent energy future.

And we want you to be part of it.

 

You might know us as Western Australia's largest electricity generator and energy retailer, supporting 1.2 million customers across the state.

 

But what you might not know, is that we’re investing in renewable energy projects, including wind farms and big batteries, to help build a more sustainable and reliable future.

 

Our Big Battery is now live in Kwinana, we’re expanding the Warradarge Wind Farm, the WA EV Network has launched, and we have many other projects in the works.

 

We're a purpose-driven organisation, owned by the people of WA. Our commitment is to ensure all Western Australians have access to secure, reliable, and sustainable energy.

 

We believe that the benefits of renewable energy aren’t just for some, they're for everyone.

 

This is where you come in.

 

Role Description:

The Manager Customer Technologies Portfolio role is a 12 month fixed term opportunity in our Technology and Business Services Unit based at our Central Park office in Perth.

 

The position is accountable for the end‑to‑end planning, prioritisation, governance, and delivery of an assigned Customer Technology portfolio, ensuring technology investment delivers measurable business value, improved customer outcomes, and strategic alignment as it applies to the Customer Business Unit.

 

The position leads delivery across the full demand spectrum—from operational tickets and minor enhancements through to change requests, projects, and complex multi‑year programs—ensuring work is appropriately prioritised, funded, governed, and executed to balance customer experience, regulatory obligations, operational stability, and transformation outcomes.

 

Working in strong partnership with the Customer Business Unit, the role acts as the single point of accountability for the assigned portfolio delivery outcomes, ensuring customer priorities, business outcomes, and technology delivery are tightly aligned. All work—regardless of size, complexity, or delivery method—is aligned to Synergy’s corporate strategy, TBS Game Plan, and customer commitments, while optimising cost, risk, capacity, and value realisation

Job responsibilities:

  • Take responsibility for managing and implementing the Customer Technologies portfolio, ensuring that demand prioritisation, technology roadmaps, and delivery results are in line with business objectives, corporate strategy, and the TBS game plan.
  • Lead end-to-end demand governance by establishing a unified demand-to-delivery framework, ensuring initiatives are assessed for value, risk, urgency, regulatory impact, and delivery feasibility.
  • Drive investment and portfolio planning by co-creating strategy, developing business cases, managing funding and financial performance, and maintaining integrated portfolio plans that balance priorities, dependencies, and resource capacity.
  • Provide accountability and oversight for portfolio delivery, ensuring successful execution across programs, projects, and operational initiatives while delivering strategic business outcomes and maintaining governance compliance.
  • Optimise resources and foster strong stakeholder partnerships, effectively balancing operational stability with change delivery, while communicating portfolio performance, risks, and outcomes to support informed decision-making.

What you will bring:

  • +7 years’ professional experience in portfolio management, project management, project delivery or associated field in a dynamic environment. 
  • Certified in more than one project and program management or agile methodologies/practices
  • Proven experience in IT program and portfolio management, overseeing a diverse portfolio of projects and programs.
  • Bachelors or Masters Degree in ICT or a similar field or other fields such as engineering, finance, economics, law, philosophy
  • Demonstrated stakeholder engagement skills

 

So, what's it like working for Synergy?

 

As one of Australia's most trusted utility brands, we value our customers, the community we operate in, and our people. When you work with us, you'll be joining an inclusive and proactive organisation, one that enables innovative thinking, accountable leadership, and collaboration. It's how we're creating an exceptional workplace, and we want you to be part of it.

 

At Synergy we have a wide range of benefits designed to help you balance your work and home life, support your health and wellbeing along with having access to professional development opportunities.

 

Here's a just a few of the benefits you'll have access to as a Synergy employee:

  • Flexible work arrangements
  • Generous paid parental leave
  • Other leave options including reproductive and purchased annual leave
  • Volunteer leave so you can give back to your community
  • Learning and development opportunities

 

More details can be found here

 

At Synergy we believe in creating an inclusive and diverse workplace where everyone can thrive and feel a true sense of belonging. We're proud to be recognised as an inclusive employer by the Diversity Council of Australia. We celebrate our diversity and warmly welcome applications from individuals of all backgrounds, especially those from underrepresented groups.

 

Have we sparked your interest? We hope so. It’s an exciting time for energy in Western Australia – and you’re connected to it.

 

Click 'Apply' below to get started with your application.

 

Applications close Sunday the 6th of September 2026, however Synergy reserves the right to close applications when a suitable pool of candidates is identified.

#S-DNI 

 

Need some help?

Get in touch with our Talent Acquisition team at recruitment@synergy.net.au

Apply now »