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Payments Officer

Perth

We're leading Western Australians to their intelligent energy future.

And we want you to be part of it.

 

You might know us as Western Australia's largest electricity generator and energy retailer, supporting 1.2 million customers across the state.

 

But what you might not know, is that we’re investing in renewable energy projects, including wind farms and big batteries, to help build a more sustainable and reliable future.

 

Our Big Battery is now live in Kwinana, we’re expanding the Warradarge Wind Farm, the WA EV Network has launched, and we have many other projects in the works.

 

We're a purpose-driven organisation, owned by the people of WA. Our commitment is to ensure all Western Australians have access to secure, reliable, and sustainable energy.

 

We believe that the benefits of renewable energy aren’t just for some, they're for everyone.

 

This is where you come in.

Role Description:

 

The Payments Officer role is a 6-month Max-Term Contract based at our Perth Central Park site and will contribute to the successful delivery of a business-critical project focused on improving customer outcomes and enhancing operational processes.

 

This position is responsible for executing customer treatment plans, managing payment transactions, and ensuring a compliant, customer-focused experience. You’ll engage with customers via phone and email, providing timely and empathetic support while maintaining high standards of service and compliance.

Job responsibilities:

 

  • Process customer payment transactions in a timely and compliant manner.
  • Respond to customer queries with empathy and accuracy.
  • Support campaign execution and workforce planning by managing assigned tasks and volumes.
  • Process payment transactions through various channels as required.
  • Efficiently address and resolve enquiries while maintain high customer service standards.

What you will bring:

 

  • Business certificate or recognised prior learning (equivalent accounts receivable experience).
  • Previous experience in cash processing, general ledger reconciliations, accounts receivable or similar function.
  • Outstanding interpersonal and relationship management skills.
  • Excellent communication skills, both written and verbal.
  • High attention to detail and accuracy.

So, what's it like working for Synergy?

 

As one of Australia's most trusted utility brands, we value our customers, the community we operate in, and our people. When you work with us, you'll be joining an inclusive and proactive organisation, one that enables innovative thinking, accountable leadership, and collaboration. It's how we're creating an exceptional workplace, and we want you to be part of it.

 

At Synergy we have a wide range of benefits designed to help you balance your work and home life, support your health and wellbeing along with having access to professional development opportunities.

 

Here's a just a few of the benefits you'll have access to as a Synergy employee:

 

  • Flexible work arrangements
  • Paid parental leave for primary and secondary caregivers
  • Other leave options including reproductive and purchased annual leave
  • Volunteer leave so you can give back to your community
  • Learning and development opportunities.

 

More details can be found here 

 

At Synergy we believe in creating an inclusive and diverse workplace where everyone can thrive and feel a true sense of belonging. We're proud to be recognised as an inclusive employer by the Diversity Council of Australia. We celebrate our diversity and warmly welcome applications from individuals of all backgrounds, especially those from underrepresented groups.

 

“Synergy is committed to improving employment opportunities and outcomes for Aboriginal and Torres Strait Islander people. As a measure to achieving equality, Section 51 of the Equal Opportunity Act 1984 (WA) and section 8(1) of the Racial Discrimination Act 1975 (Cth) will apply to this vacancy. We welcome applications from anyone who has the demonstrated skills and experience to successfully perform this role. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.”

 

Have we sparked your interest? We hope so. It’s an exciting time for energy in Western Australia – and you’re connected to it.

 

Click 'Apply' below to get started with your application.

 

Applications close 1 August 2025, however Synergy reserves the right to close applications when a suitable pool of candidates is identified.

 

Need some help?

Get in touch with our Talent Acquisition team at recruitment@synergy.net.au.

Apply now »