Senior Business Analyst
Perth
We're leading Western Australians to their intelligent energy future.
And we want you to be part of it.
You might know us as Western Australia's largest electricity generator and energy retailer, supporting 1.2 million customers across the state.
But what you might not know, is that we’re investing in renewable energy projects, including wind farms and big batteries, to help build a more sustainable and reliable future.
Our Big Battery is now live in Kwinana, we’re expanding the Warradarge Wind Farm, the WA EV Network has launched, and we have many other projects in the works.
We're a purpose-driven organisation, owned by the people of WA. Our commitment is to ensure all Western Australians have access to secure, reliable, and sustainable energy.
We believe that the benefits of renewable energy aren’t just for some, they're for everyone.
This is where you come in.
Role Description:
The Senior Business Analyst role is a 12-month Max-Term Contract based at our Perth Central Park site will contribute to the successful delivery of a business-critical project focused on improving customer outcomes and enhancing operational processes.
Your role is to lead business analysis activities for a business-critical program focused on improving customer outcomes. You will work closely with stakeholders across operations, finance, and technology to understand current processes, identify gaps, define business requirements, and support the design and implementation of effective solutions.
Job responsibilities:
- Investigates business situations to identify and analyse problems to provide recommendations on potential opportunities for improvement.
- Facilitates workshops with key stakeholders to ensure all business requirements are clearly mapped and documented to support understanding business processes/journeys in line with project goals.
- Follows agreed standards and applies appropriate techniques to elicit and document detailed requirements.
- Provides constructive challenge to stakeholders as required.
- Works with the business and key stakeholders to prioritise requirements, categorising them into functional and technical requirements
- Works with the developers to understand the different solution options and conducts a feasibility assessment including tangible cost benefits and the development of business cases.
What you will bring:
- 5+ years’ experience in business analysis within customer operations programs.
- Strong analytical and problem-solving skills.
- Experience working with large datasets and reporting tools (e.g., Power BI, Excel, SQL).
- Proven ability to translate complex data into actionable insights.
- Experience in energy, utilities, or regulated industries would be advantageous.
So, what's it like working for Synergy?
As one of Australia's most trusted utility brands, we value our customers, the community we operate in, and our people. When you work with us, you'll be joining an inclusive and proactive organisation, one that enables innovative thinking, accountable leadership, and collaboration. It's how we're creating an exceptional workplace, and we want you to be part of it.
At Synergy we have a wide range of benefits designed to help you balance your work and home life, support your health and wellbeing along with having access to professional development opportunities.
Here's a just a few of the benefits you'll have access to as a Synergy employee:
- Flexible work arrangements
- Paid parental leave for primary and secondary caregivers
- Other leave options including reproductive and purchased annual leave
- Volunteer leave so you can give back to your community
- Learning and development opportunities.
More details can be found here
At Synergy we believe in creating an inclusive and diverse workplace where everyone can thrive and feel a true sense of belonging. We're proud to be recognised as an inclusive employer by the Diversity Council of Australia. We celebrate our diversity and warmly welcome applications from individuals of all backgrounds, especially those from underrepresented groups.
Have we sparked your interest? We hope so. It’s an exciting time for energy in Western Australia – and you’re connected to it.
Click 'Apply' below to get started with your application.
Applications close 01/08/2025, however Synergy reserves the right to close applications when a suitable pool of candidates is identified.
Need some help?
Get in touch with our Talent Acquisition team at recruitment@synergy.net.au