Service Lifecycle Lead
Perth
We're leading Western Australians to their intelligent energy future.
And we want you to be part of it.
You might know us as Western Australia's largest electricity generator and energy retailer, supporting 1.2 million customers across the state.
But what you might not know, is that we’re investing in renewable energy projects, including wind farms and big batteries, to help build a more sustainable and reliable future.
Our Big Battery is now live in Kwinana, we’re expanding the Warradarge Wind Farm, the WA EV Network has launched, and we have many other projects in the works.
We're a purpose-driven organisation, owned by the people of WA. Our commitment is to ensure all Western Australians have access to secure, reliable, and sustainable energy.
We believe that the benefits of renewable energy aren’t just for some, they're for everyone.
This is where you come in.
Role Description:
The Service Lifecycle Lead is a newly created opportunity in our Technology and Business Services Team based at our Perth Office. This role is responsible for establishing, managing, and governing key transition and lifecycle Service Management disciplines across the organisation. It ensures that services are effectively configured, catalogued, transitioned, and managed in alignment with business needs and compliance requirements. The role provides expert guidance and operational leadership in the areas of Service Configuration Management, Service Catalogue, Transition to Support, and Application Lifecycle Management.
Job responsibilities:
- Service Configuration Management: Govern the Configuration Management Database (CMDB) in ServiceNow and oversee ServiceNow Discovery processes, including leading Service Mapping activities.
- Service Catalogue: Maintain and enhance the Service Catalogue (Operational Services Register) to ensure accuracy and usability. Collaborate with service owners and technical teams to maintain service design documentation.
- Transition to Support: Lead the implementation and governance of Transition to Support processes to ensure operational readiness.
- Application Lifecycle Management: Monitor the end-of-life of applications and govern the associated risk assessments performed by Technical Service Managers.
- Service Management Roadmap: Contribute to and support the development of the service management roadmap. Lead the implementation of assigned initiatives from the service management roadmap. In addition this role will be required to be part of a Major Incident Manager on-call roster.
What you will bring:
- Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience.
- 8 years+ of IT and business work experience with a broad range of exposure to various business segments and technical environments.
- Experience with ServiceNow, particularly CMDB, Discovery, and Service Mapping
- Strong understanding of ITIL practices and service lifecycle management.
- Proven ability to manage configuration and transition practices.
So, what's it like working for Synergy?
As one of Australia's most trusted utility brands, we value our customers, the community we operate in, and our people. When you work with us, you'll be joining an inclusive and proactive organisation, one that enables innovative thinking, accountable leadership, and collaboration. It's how we're creating an exceptional workplace, and we want you to be part of it.
At Synergy we have a wide range of benefits designed to help you balance your work and home life, support your health and wellbeing along with having access to professional development opportunities.
Here's a just a few of the benefits you'll have access to as a Synergy employee:
- Flexible work arrangements
- Paid parental leave for primary and secondary caregivers
- Other leave options including reproductive and purchased annual leave
- Volunteer leave so you can give back to your community
- Learning and development opportunities
More details can be found here
At Synergy we believe in creating an inclusive and diverse workplace where everyone can thrive and feel a true sense of belonging. We're proud to be recognised as an inclusive employer by the Diversity Council of Australia. We celebrate our diversity and warmly welcome applications from individuals of all backgrounds, especially those from underrepresented groups.
Have we sparked your interest? We hope so. It’s an exciting time for energy in Western Australia – and you’re connected to it.
Click 'Apply' below to get started with your application.
Applications close 1st of December 2026, however Synergy reserves the right to close applications when a suitable pool of candidates is identified.
Need some help?
Get in touch with our Talent Acquisition team at recruitment@synergy.net.au